Use the official recall notice to match your product and follow its specific safety and remedy instructions.
Find an exact match
The U.S. Consumer Product Safety Commission directs consumers to its recall database to check products. Search the brand and model, then read the notice rather than stopping at a similar-looking photo.
Our suggestion: photograph the identifying label while it is accessible. Compare any model, batch, date, or serial-number criteria in the notice with your item. If the match is unclear, use the contact listed in that notice.
Follow the notice’s remedy
Use the current notice for instructions about use, repair, replacement, refund, or disposal. Don’t assume a standard warranty claim is the only route, or that every recall offers the same remedy.
Keep a copy of the notice and any confirmation the company gives you. Avoid arranging your own repair or disposal before checking what evidence and steps the notice requires.
Don’t pass an unresolved recall on
CPSC says selling a recalled product is unlawful. Its guidance permits resale after the recall remedy has been applied, with a listing that makes the remedy clear.
You can report a suspected product safety hazard through SaferProducts.gov. The CPSC database covers consumer products within its jurisdiction; other product types, such as vehicles or food, have separate recall authorities.
What to keep
- The matching recall notice
- Photos of the model and identifying labels
- The remedy confirmation